Warranty and Spare Parts
A warranty is a promise about a part you can actually get. That is why the compressor is an Embraco standard part rather than something we designed ourselves.
What is covered
| Item | Cover | Notes |
|---|---|---|
| Compressor | 2 years, parts | Standard Embraco part, locally sourced |
| Controller | 2 years, parts | One spare controller shipped with every order |
| Lighting and seals | 2 years, parts | Seals are consumable after that |
| Frame and structure | 5 years | Against weld and structural failure |
| Finish | 2 years | Against delamination, not against scratches |
| Installation | 1 year | Where we install |
How a claim works
Send a photo and the serial number. If it is a part we stock, it ships by air inside a week. If it is the compressor, we will often ask a local engineer to source it and reimburse, because that is faster than shipping.
Labour is not covered. That is the industry norm and it is worth knowing before you compare warranties: a five-year warranty that requires the cabinet to return to China is worth less than a two-year one with local parts.
What is not covered
- A cabinet installed in a position that blocks the plinth vent.
- Damage from a power supply outside the specified voltage or frequency.
- Cosmetic scratches and handling marks after delivery.
- A cooling unit that failed because the room was not insulated, on a cellar build.
The spare we ship as standard
One spare controller goes in every cooled order. It is the part most likely to fail first, it costs us very little, and it turns a two-week international wait into a ten-minute swap.
The detail behind the text
From this page to a delivered cabinet
- Made in
- Shunde, Foshan, China — frame, finish and assembly in one workshop
- Frame
- 18 mm stainless sightline, folded to the measured wall
- Materials
- Stainless steel, tempered or low-E glass, felt-lined bottle cradle
- Cooling
- Embraco compressor, 110 V / 60 Hz for the US, 220–240 V elsewhere
- Production
- 30 to 40 days after the 50% production deposit, quoted per project
- Delivery
- Crated, collected by your forwarder, with a numbered setting-out drawing
- Installation
- By your fitter, to our drawing; we dry-fit and inspect before crating
The questions that come up before an order
Can I buy spare parts before something fails?
Yes — a controller, a fan motor and a door seal are all worth holding if the cabinet is in a remote location.
Does the warranty transfer?
Yes, with the cabinet. Keep the serial number with the property documents.
What is the serial number format?
It is on a plate inside the door frame and on the crate label, so it survives the packing being thrown away.
Send the wall and the bottle count
Three photographs and a tape measure is enough for a scheme, a finish direction and a price. The drawing fee covers the CAD and the visuals.